Description

Among all categories of construction, electrical contracting possesses the widest range of possible types of work. A few types include commercial, industrial, residential, new construction, renovation or service and maintenance, the list of possibilities is endless.

A panel of NECA Members will discuss how they’ve achieved this balance.

Speakers

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  Frederic B. Sargent

  Fred Sargent, President of Great Service Forums℠, began his career in 1970 in Pittsburgh-based Sargent Electric Company, which had been started by his grandfather in 1907. While the Company moves forward today under a successful team of professional owners and managers, for the past decade Sargent has dedicated his time and energy fully towards developing and promoting a business philosophy wrapped around service & maintenance as a winning strategy for union electrical contractors in today’s marketplace. From this he has coined the proverb, ‘Never lose touch with a customer who somehow has managed to find you’.  Along with Virginia Tech professor Andrew McCoy, he co-authors a regular column on service & maintenance in NECA’s magazine, ELECTRICAL CONTRACTOR.

• 

  Leticia Fedora

  Leticia Fedora, General Manager of Great Service Forums℠, entered the electrical construction field with a radical change of careers. She left a successful management position in the retail optical business in order to enter electrical apprenticeship. Thereafter she began to compile an impressive record in many challenging assignments as both a union electrician and foreman. In time she was appointed to the local union examining board.  Meanwhile, she has for many years been an evening instructor for the apprenticeship program in Pittsburgh. Bringing in her field experience, she signs off on her audio podcasts for the NECA Service Network with a reminder to her audience of service electricians and technicians, “Although very few customers understand the work that you do, they all know how you made them feel while you were doing it.”

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